Tours FAQ

What are your office hours?

Kingston Maple Leaf Tour office is open Monday through Friday from 9:00 am – 5:00 pm and on Saturday from 9:00 am to 1:00 pm. Belleville Maple Leaf Tour office is open Monday through Friday from 9:00 am – 4:00 pm.

Where is your office located?

Our main office is located in Kingston at 566 Cataraqui Woods Drive, east of Gardiners Road. Our Belleville branch is located at 81 Millennium Parkway, Unit D. Click Here for a map of our Kingston office. Click Here for map of our Belleville office.

Do you sell gift certificates?

Maple Leaf Tours sells gift cards in any dollar amount as well as for a specific tour. Our plastic, reusable gift cards make a great gift as they have no expiry date and can be used toward any tour.

How can I get updated information on your tours?

We are constantly updating our website with new tours, so check back often for new information. If you’d like a hard-copy of our upcoming tours, please stop by our office or call and we will mail a complete list to you.

What happens if I am not at the departure point on time to come back home?

If you are not back to the bus at the scheduled departure time, the bus will leave without you and you will be responsible for arranging your own transportation.

Are children allowed on your tours?

Children of all ages are welcome to travel on our family-themed tours; however children under two (2) years of age are not permitted on select tours. The bus portion of our ticket prices for babies and infants under 24 months is free provided that they do not occupy a seat. If you want your baby to have a seat, you must purchase a ticket.

Parents are reminded that many of our tours – unless specifically advertised as being for the whole family – are intended for adults and may not be enjoyed by, or be suitable for, children.

Some of our sports tours or girls-only tours do have a minimum age requirement. Please ask for details.

This policy is subject to change at the discretion of management.

What if the weather is bad, does the tour still go?

All scheduled tours will proceed regardless of weather conditions. Our drivers are experienced coach drivers and are looking out for the safety of each passenger at all times.

Lately I’ve been hearing a lot about bedbugs in hotels. How does this affect my Maple Leaf Tour?

Bedbugs have received a lot of media attention recently. All travelers must accept the risk that any hotel they stay in anywhere in the world could be the victim of a bedbug infestation. Maple Leaf Tours assumes no responsibility for and cannot be held liable for any bedbug encounters travelers may experience while on our tours. It is advised that travelers take the necessary precautions to avoid staying in a room that has bedbugs. Some quick tips follow here (this list is not inclusive and we cannot guarantee that taking the following action will prevent travelers from encountering bedbugs):

  • Always inspect before settling into any room.
  • Bring a flashlight (even the keychain LED variety) to aid in your inspection.
  • The inspection should focus around the bed. Start with the headboard, check sheets and pillows for blood spots, and pull back the sheets. Check the piping of the mattress and box spring.
  • Finally, look in and under the drawer of the bedside table. If all these places are clear, enjoy the night.
  • If you can avoid it, don’t unpack into drawers and keep luggage closed on a luggage rack pulled away from the wall. Do not set luggage on the bed.
What is the Group Leader Incentive Program for Maple Leaf Tours?

In an effort to encourage group leaders to organize their groups to enjoy our tours, Maple Leaf Tours is offering an incentive of one free tour for every 20 tour packages sold by the group leader. This incentive is to reward group leaders for their efforts in organizing their party, collecting all the individual payments from their party and presenting the entire group’s payment to Maple Leaf Tours at one time.
Terms and Conditions of Group Leader Incentive Program

 
I want to go to New York City; can I attend a Maple Leaf New York City Information Session?

Maple Leaf Tour Orientation Sessions are ONLY for Maple Leaf Tour clients who are booked on a New York City Tour. For more information, please call our office at 613-384-0012.

What is included in the tour price?

Maple Leaf Tours has many different tours which included a variety of attractions, food and accommodations. Please check each itinerary for what is included. Note all tours are priced in Canadian Dollars and include HST.

Are there any restrictions when purchasing tickets?

Concert tours are booked in multiples of two only. If you are a single passenger wanting to book for a concert tour, we will put your name on a waiting list until we get another odd numbered group that we can match you up with.

Depending on the tour additional restrictions may apply, please contact our office if you are unsure.

What form of payment is accepted?

Maple Leaf Tours accepts Mastercard, Visa, Debit, Cash and cheques received more than 10 business days prior to departure.

When is final payment due?

Full payment is due at time of booking for all day tours. For overnight tours, a $100 deposit is due at time of booking with final payment due 60 days prior to departure. The only exception to the rule is our Nascar and Buffalo Bills Overnight Tours: 50% is due at time of booking with final payment due 60 days prior to departure. Along with cruise tours: $500 deposit per person with final payment due 90 days prior to departure.

Can we get our money back once we have paid in full?

Maple Leaf Tours are non refundable and non transferable to another tour within 30 days of travel. Except on Nascar, Buffalo Bills Overnight Tours & Cruise Tours which are completely non refundable once payment (a deposit or full payment) as been received.

Will we receive our tickets in the mail or do we have to pick them up?

To avoid lost or damaged tickets Maple Leaf Tours hands out all tickets on the day of departure.

Can we purchase insurance from Maple Leaf Tours?

Maple Leaf Tours sells both Medical and Cancellation insurance through Manulife Insurance and strongly recommends purchasing insurance when traveling outside of Ontario.

How much luggage am I allowed?

Maple Leaf Tours allows 1 large piece of luggage and 1 carry on bag per client. Your carry on luggage must fit in over head compartment- keep in mind our overhead compartments are not as large as airplanes. If your carry on luggage does not fit,  your carry on will be stored under the coach and you will be responsible for paying the handling fee.  On certain overnight tours where you have a stop over at another location on the way to the destination, your larger pieces of luggage will go straight through to the destination and an overnight bag is recommended. Luggage handling may not included when you stay overnight at a hotel on your way to your destination, which is why we recommended an overnight bag that will be stored separately from your larger luggage.

How much spending money should I take with me?

This is a common question for travelers, and is very difficult to answer. The amount of money you may spend varies for each individual, and there are many issues to consider. Make sure that you have read your itinerary completely and are aware of what is and isn’t included. Budget for all meals that are not included and money for shopping and souvenirs.

What can I bring back duty free from the US?

After a stay of 24 hours or more (but less than 48 hours) in the United States, a Canadian citizen or resident may return to Canada with:

  • CND $200.00 worth of goods, tax and duty free, per person
  • Any purchases of alcohol or tobacco may be subject to duties and taxes

After a stay of over 48 hours or more (but less than 7 days) in the United States, a Canadian citizen or resident may return to Canada with:

  • CND $800.00 worth of goods, tax and duty free, per person
  • Purchases may include 1.14 litres (40 ounces) of liquor or 1 case of beer (24x355ml cans/bottles) or 1.5 litres of wine plus 200 cigarettes (1 carton), 50 cigars or cigarillos, 200 tobacco sticks, or 200 grams of manufactured tobacco.

After a stay of over 7 days or more in the United States, a Canadian citizen or resident may return to Canada with:

  • CND $800.00 worth of goods, tax and duty free, per person
  • Purchases may include 1.14 litres (40 ounces) of liquor or 1 case of beer (24x355ml cans/bottles) or 1.5 litres of wine plus 200 cigarettes (1 carton), 50 cigars or cigarillos, 200 tobacco sticks or 200 grams of manufactured tobacco.
What identification should I take with me?

A valid passport is required when traveling into the USA. An Ontario Enhanced Driver’s Licence is also acceptable. The Enhanced Licence is different than a regular Ontario Driver’s Licence, although they do look similar. Click here for more details on the Enhanced Driver’s Licence. Click here for more information about Passports.

Please note that proper Identification is also required to travel on any of our casino tours.

What does Single, Double, Triple and Quad mean?

Maple Leaf Tours rates are based on the number of people that would share a hotel room. For instance, if you were traveling by yourself you would pay the Single rate. If there were two of you sharing one room you would each pay the double rate and so on. Most tours only accommodate 4 per room however exceptions have been made for families where there are two adults and 3 children.

Where do the tours depart from?

Depending on the Maple Leaf Tour, we have different departure locations. Please make sure to verify on your receipt and itinerary where your departure location is. Depending on the tour we accommodate pick ups in Trenton, Belleville, Napanee, Kingston, Gananoque & Brockville when the tour is traveling through each city.

On all overnight tours we offer free shuttle service from Belleville, Napnaee, Gananoque, Brockville, Kemptville and Ottawa to either our office or a location where you would be able to meet up with the main coach.

For more information on departure locations please contact our office and speak to a representative.

Does the coach have washroom facilities?

All 56 Passenger Deluxe Motor Coaches are equipped with a washroom at the back of the coach. These coaches are used for Maple Leaf Tours.

I have a medical condition that requires me to have the front seat. Can you reserve that for me?

Due to the large volume of requests for the front seat Maple Leaf Tours policy is that all seats are on a first come first serve basis. If you are looking to get a seat closer to the front of the coach we do advise arriving early.

I am not boarding in Kingston, will my traveling companion and I get a seat together?

For those not boarding in Kingston, Maple Leaf Tours will reserve seats together however it is at the discretion of the tour escort as to where they will be. They could be in the front, middle or back and they are only placed on the seats the morning of departure.

Why do I have to sign a Liability Release Form?

Clients who do not purchase cancellation or medical insurance must sign a liability release form to acknowledge that it has been offered to them and that they understand the terms for not purchasing insurance. All forms must be signed and handed into the office prior to departure.