Need a little assistance? We have compiled a list of frequently asked questions that may be helpful before booking your tour, requirements for leaving and returning to Canada and more. Our online chat is available Monday to Friday from 8:30am to 5pm where you can speak with a live agent from Maple Leaf Tours Kingston office. Click the “Live Help” box in the lower right hand corner to begin! You can also leave a message for staff when we are offline.
Notice: Tours Impacted by COVID – 19 and the Government of Canada Travel Ban
The province of Ontario has ordered the closure of all non-essential businesses, effective March 25, 2020. Please keep in mind that if you are trying to reach Maple Leaf Tours we are temporarily operating remotely with limited capacity.
All attempts will be made to reschedule tours that have been impacted by the COVID-19 pandemic and Canadian Government Travel Ban.
If tours can not be rescheduled, a credit for the total amount paid to Maple Leaf Tours will be issued to customers effected. Clients will have 24 months from the original date of travel to use this credit.
In Ontario, all travel agencies, websites and tour operators are regulated under the Travel Industry Act, 2002, which is enforced by the Travel Industry Council of Ontario (TICO). Please note that any protections only apply to customers who purchased travel services through a TICO-registered travel agency or tour operator.
Notice Regarding the Legalization of Cannabis/Marijuana in Canada
With the legalization of Cannabis in Canada comes a lot of confusion around the use and transportation of Cannabis products. This notice attempts to clarify the implications when crossing International Borders and the new policies adopted by Maple Leaf Tours Inc., effective immediately.
On October 17, 2018, the Federal Canadian Government has made the use of cannabis and cannabis-based products legal. Additionally, several U.S. states have legalized these substances. However, transporting any cannabis product across any international Border is illegal, including leaving or returning to Canada, even if crossing into a state that has legalized cannabis.
If you are entering Canada from another country, remember: if you have cannabis with you in any form, you must declare it to the Canada Border Services Agency. Not declaring cannabis in your possession at the Canadian border could also lead to arrest and prosecution.
If you are leaving Canada, remember: you may not take cannabis out of the country either. You may be subject to criminal charges if you attempt to travel to other countries with any amount of cannabis in your possession.
Despite the legalization of cannabis in Canada, the prohibition applies regardless of:
The Canada Border Services Agency have adopted the policy of “Don’t bring It in. Don’t take it out”
The U.S. Customs and Border protection would like to remind travelers that cannabis is a controlled substance under United States Federal law both for medical and recreational use. Crossing the international border or arriving at a U.S. port of entry with cannabis may result in seizure, fines, and/or arrest, and may impact admissibility. Once at the border, either leaving OR returning to Canada, authorities have the right to conduct a full and thorough search of the vehicle, all contents of the vehicle, the passengers and all property travelling with each passenger. This may include the use of specially trainer service animals.
In Ontario, a new law regarding operation of Commercial Vehicles declares that all drivers must be 100% free of alcohol, cannabis and any other illegal substance. For these reasons Maple Leaf Tours Inc. has no choice but to completely disallow any person on any of our tours from transporting any amount of cannabis in any of its forms. Any person found in possession of cannabis in any form, will be asked to leave the tour, with no refund given. Please note this policy applies equally to our Canadian, United States and International destination tours. This policy applies equally to medicinal or recreational us, even if passengers in questions have a valid prescription.
Should any passengers on our tours be denied entry to the United States or denied boarding of an airplane, if the tour begins with an air flight, that individual will be required to make their own arrangements home, at their own cost and no refund will be issued by Maple Leaf Tours Inc.
Adherence to this policy and awareness of the U.S. authorities zero tolerance of these products, will allow all of our passengers to enjoy each tour package to the fullest and with minimal disruption.
What are my options for travel insurance?
Maple Leaf Tours sells both Medical and Cancellation insurance through Allianz Insurance and strongly recommends purchasing insurance when traveling outside of Ontario. Allianz requires a medical questionnaire to be completed if the guest travelling is 75+ at the time of the tour.
Why do I have to sign a Liability Release Form?
Clients who do not purchase cancellation or medical insurance must sign a liability release form to acknowledge that it has been offered to them and that they understand the terms for not purchasing insurance. All forms must be signed and handed into the office prior to departure.
What form of payment is accepted?
Maple Leaf Tours accepts Mastercard, Visa, Debit, Cash and cheques received more than 10 business days prior to departure.
When is final payment due?
Day Tours: Full payment is due at time of booking.
Can we get our money back once we have paid in full?
Maple Leaf Tours are non refundable and non transferable to another tour within 45 days of travel for tours in 2020, & onward. Except on Grand Prix, Nascar, Buffalo Bills Overnight Tours & Cruise Tours which are completely non refundable once payment (a deposit or full payment) as been received.
Do you sell gift certificates?
Maple Leaf Tours sells gift cards in any dollar amount as well as for a specific tour. Our plastic, reusable gift cards make a great gift as they have no expiry date and can be used toward any tour.
Will we receive our tickets in the mail or do we have to pick them up?
To avoid lost or damaged tickets Maple Leaf Tours hands out all tickets on the day of departure.
Are there any restrictions when purchasing tickets?
Concert tours are booked in multiples of two only. If you are a single passenger wanting to book for a concert tour, we will put your name on a waiting list until we get another odd numbered group that we can match you up with. Depending on the tour additional restrictions may apply, please contact our office if you are unsure.
Children & Infants
Are children allowed on your tours?
Children of all ages are welcome to travel on our family-themed tours; however children under two (2) years of age are not permitted on select tours. The bus portion of our ticket prices for babies and infants under 24 months is free provided that they do not occupy a seat. If you want your baby to have a seat, you must purchase a ticket.
Parents are reminded that many of our tours – unless specifically advertised as being for the whole family – are intended for adults and may not be enjoyed by, or be suitable for, children.
Some of our sports tours or girls-only tours do have a minimum age requirement. Please ask for details.
How much luggage am I allowed?
Maple Leaf Tours allows 1 large piece of luggage and 1 carry on bag per client. Your carry on luggage must fit in over head compartment- keep in mind our overhead compartments are not as large as airplanes. If your carry on luggage does not fit, your carry on will be stored under the coach and you will be responsible for paying the handling fee. On certain overnight tours where you have a stop over at another location on the way to the destination, your larger pieces of luggage will go straight through to the destination and an overnight bag is recommended. Luggage handling may not included when you stay overnight at a hotel on your way to your destination, which is why we recommended an overnight bag that will be stored separately from your larger luggage.
How much spending money should I take with me?
This is a common question for travelers, and is very difficult to answer. The amount of money you may spend varies for each individual, and there are many issues to consider. Make sure that you have read your itinerary completely and are aware of what is and isn’t included. Budget for all meals that are not included and money for shopping and souvenirs.
What if the weather is bad, does the tour still go?
All scheduled tours will proceed regardless of weather conditions. Our drivers are experienced coach drivers and are looking out for the safety of each passenger at all times.
What identification should I take with me?
A valid passport is required when traveling into the USA. An Ontario Enhanced Driver’s Licence is also acceptable. The Enhanced Licence is different than a regular Ontario Driver’s Licence, although they do look similar. Click here for more details on the Enhanced Driver’s Licence. Click here for more information about Passports. Please note that proper Identification is also required to travel on any of our casino tours.
Can I leave my car at the Thousand Islands Bridge parking lot?
Guests can pre-arrange to leave their vehicles at the Thousand Islands Bridge parking lot. Temporary overnight parking is offered as a courtesy for individuals with special circumstances. The Thousand Islands Bridge Authority is not responsible and assumes no liability for theft of or damage to any vehicle or its contents while located on its property. Completion of this form shall not be construed as waiving compliance with any parking law, regulation or ordinance. Vehicles parked beyond the indicated departure date may be subject to towing.
Itinerary Subject to Change
All itineraries are subject to change. Every attempt will be made to include all sites mentioned within this itinerary. At times, circumstances beyond our control such as lines, traffic, closures, weather, natural disasters and late arrivals can severely restrict timing and cause items to be excluded. All timing, except scheduled appointments, is approximate. Maple Leaf Tours assumes no liability for itinerary exclusions, or guarantees that all sites be visited within the itinerary.
Upon Returning Home
What can I bring back duty free from the US?
After a stay of 24 hours or more (but less than 48 hours) in the United States, a Canadian citizen or resident may return to Canada with:
After a stay of over 48 hours or more (but less than 7 days) in the United States, a Canadian citizen or resident may return to Canada with:
After a stay of over 7 days or more in the United States, a Canadian citizen or resident may return to Canada with:
Where do the tours depart from?
Depending on the Maple Leaf Tour, we have different departure locations. Please make sure to verify on your receipt and itinerary where your departure location is. Depending on the tour we accommodate pick ups in Trenton, Belleville, Napanee, Kingston, Gananoque & Brockville when the tour is traveling through each city. All Kingston pickups will now be at the Kingston Shrine Club located at 3260 Princess Street, Kingston On.
On all overnight tours we offer free shuttle service from Belleville, Napanee, Gananoque, Brockville, Kemptville and Ottawa to either our office or a location where you would be able to meet up with the main coach. For more information on departure locations please contact our office and speak to a representative.
What happens if I am not at the departure point on time to come back home?
If you are not back to the bus at the scheduled departure time, the bus will leave without you and you will be responsible for arranging your transportation at your own expense.
Does the coach have washroom facilities?
All 56 Passenger Deluxe Motor Coaches are equipped with a washroom at the back of the coach.
I am not boarding in Kingston, will my traveling companion and I get a seat together?
For those not boarding in Kingston, Maple Leaf Tours will try to accommodate seating requests however it is at the discretion of the tour director. They could be in the front, middle or back and they are only placed on the seats the morning of departure.
I have a medical condition that requires me to have the front seat. Can you reserve that for me?
Due to the large volume of requests for the front seat Maple Leaf Tours policy is that all seats are on a first come first serve basis. If you are looking to get a seat closer to the front of the coach we do advise arriving early.
Booking a Tour
What does Single, Double, Triple and Quad mean?
Maple Leaf Tours rates are based on the number of people that would share a hotel room. For instance, if you were traveling by yourself you would pay the Single rate. If there were two of you sharing one room you would each pay the double rate and so on. Most tours only accommodate 4 per room however exceptions have been made for families where there are two adults and 3 children.
I want to go to New York City; can I attend a Maple Leaf New York City Information Session?
Maple Leaf Tour Orientation Sessions are ONLY for Maple Leaf Tour clients who are booked on a New York City Tour. For more information, please call our office at 613-384-0012.
I’m booked on a cruise, what happens if there is a hurricane?
In the event of strikes, lockouts, stoppages of labour, riots, weather conditions, mechanical difficulties or any other reason whatsoever, Norwegian Cruise Line has the right to cancel, advance, postpone or substitute any scheduled sailing or itinerary without prior notice. Norwegian Cruise Line shall not be responsible for failure to adhere to published arrival and departure times for any of its ports of call. Norwegian Cruise Line may, but is not obliged to, substitute another vessel for any sailing and cannot be liable for any loss to passengers due to such cancellation, advancement, postponement or substitution. Reservations are subject to change or cancellation in the event of a full-ship charter, and in such event, NCL shall refund all passage moneys paid by the passenger.
Private Group Tours
What is the Group Leader Incentive Program for Maple Leaf Tours?
In an effort to encourage group leaders to organize their groups to enjoy our tours, Maple Leaf Tours is offering an incentive of one free tour for every 20 tour packages sold by the group leader. This incentive is to reward group leaders for their efforts in organizing their party, collecting all the individual payments from their party and presenting the entire group’s payment to Maple Leaf Tours at one time.