Privacy Policy

Effective Date: Oct 27, 2022

What This Privacy Policy Covers

This privacy policy describes the treatment of information provided or collected on the sites where this privacy policy is posted. It also explains the treatment of information provided or collected on applications we make available on third-party sites or platforms if disclosed to you in connection with use of the application. We follow this privacy policy in accordance with local law in the places where we operate. You must be at least 18 years old to register or subscribe for Maple Leaf Tours services because Maple Leaf Tours is available only to individuals who can form legally binding contracts under applicable law.

1. The Type of Information we collect:

We collect two basic types of information — personal information and anonymous information — and we may use personal and anonymous information to create a third type of information, aggregate information. We collect the following categories of information:

o Registration information you provide when you create an account, including your first name and surname, country of residence, gender, date of birth, phone number, email address, username and password. We periodically review your personal information to ensure that we do not keep it longer than it is needed.

o Transaction information you provide when you request information or purchase a tour or service from us, whether on our sites or through our agents, group leaders, our call centres, or direct mail – including your postal address, telephone number, and payment information.

o Information you provide in public forums on our sites and applications.

o Information sent either one-to-one or within a limited group using our message, chat, post, or similar functionality, where we are permitted by law to collect this information.

o Information you provide to us when you use our sites and applications, our applications on third-party sites or platforms such as social networking sites, or link your profile on a third-party site or platform with your registration account.

o Location information when you visit our sites or use our applications, including location information either provided by a mobile device interacting with one of our sites or applications, or associated with your IP address, where we are permitted by law to process this information.

o Usage, viewing, and technical data, including your device identifier or IP address, when you visit our sites; use our applications on third-party sites, or platforms or open emails we send.

2. How We Collect Your Information:

We collect information you provide to us when you request products, services, or information from us; register with us; respond to customer surveys; or otherwise interact with us. The information we collect is covered by this privacy policy.

Privacy choices you make on a third-party site or platform will not apply to our use of the information we have collected directly through our applications.

We collect information through technology, such as cookies, Flash cookies, and Web beacons, including when you visit our sites and applications or use our applications on third-party sites or platforms.

3. Cookies

A cookie is a very small text file placed on your computer. From time to time, our site will request the cookie from your browser so that we can retrieve the stored information. This prevents you from having to provide the same information over and over again. Knowing how you use the site enables us to better tailor our content and services to most effectively suit your needs. never uses cookies to store personal information, such as credit card numbers, nor can any website other than ours read the information we store in the cookie.

Cookies help us to:

o Understand browsing habits on our website.

o Understand the number of visitors to this website and the pages visited.

o Remember you when you return to our website so we can provide you with access to previously saved quotes.

Please note that with most browsers, a customer can set the preferences to show a warning each time a cookie request is received. You can also set the browser not to accept cookies at all. However, to make your experience at as convenient as possible, we suggest that you allow your browser to accept cookies.

4. Use of Your Information By Maple Leaf Tours, Our Agents, Our Group Leaders, and our Travel Partners

A member of the Maple Leaf Tours Team, will be the data controller for your information. The relevant data controller(s) can be determined here.

Other members of the Maple Leaf Tours Team may have access to your information when they perform services on behalf of the data controller(s) (as a data processor) and, unless prohibited under applicable law, for use on their own behalf (as a data controller) for the following purposes:

o To secure payment and provide you with the products and services you request.

o To communicate with you about your account or transactions with us and send you information about features on our sites and applications or changes to our policies.

o To market or sell Maple Leaf Tours product to you or to offer you other travel related products that they feel may be of interest to you.

And, consistent with local law and choices and controls that may be available to you:

o Send you offers and promotions for our products and services.

o Personalize content and experiences on our sites and applications.

o Provide you with advertising based on your activity on our sites.

o Optimize or improve our products, services and operations.

o Detect, investigate and prevent activities that may violate our policies or be illegal.

5. Sharing your Information

We will not share your personal information (other than with travel professionals we work with) except in limited circumstances, including:

When you allow us to share your personal information with another company, such as:

o Securing payment for products and services purchased through Maple Leaf Tours.

o Please note that once we share your personal information with another company, the information received by the other company becomes subject to the other company’s privacy practices.

When companies perform services on our behalf, like package or information delivery and customer service; however, these companies are prohibited from using your personal information for purposes other than those requested by us or required by law.

When we share personal information with third parties in connection with the sale of a business, to enforce our Terms of Use or rules, to ensure the safety and security of our travellers and third parties, to protect our rights and property and the rights and property of our travellers and third parties, to comply with legal process or in other cases if we believe in good faith that disclosure is required by law.

We may use your IP address to help diagnose problems with our servers and to administer our websites and to estimate the total number of internet users who visit our websites from certain countries or regions of the world.

We reserve the right and are sometimes required by court orders or other laws to divulge information about the customer to law enforcement authorities, to government agencies or the court.

6. Controls and Choices:

Maple Leaf Tours respects your right to access and control how your personal information is used. We provide you the ability to exercise certain controls and choices regarding our collection, use and sharing of your information. In accordance with local law, your controls and choices may include:

o You may correct, update and delete your customer profile.

o You may change your choices for receiving various types of marketing materials alerts.

o You may choose whether to receive from us offers and promotions for our products and services, or products and services that we think may be of interest to you.

o You may request access to the personal information we hold about you and that we amend or delete it.

o You may choose to access certain third party social media websites and services (such as Facebook) through our site. When you do so, you are sharing information with those sites and the information you share will be governed by their privacy policies (including that the site may share information with us). You may also be able to modify your privacy settings with these third party social media websites. Please refer to the relevant provider policies for more information.

Maple Leaf Tours will offer the individuals the opportunity to express explicit consent, whether their personal information is (a) to be disclosed to a non-agent third party or (b) to be used for a purpose other than the purpose for which it was originally collected or subsequently authorized by the individual.

You may exercise your controls and choices, or request access to your personal information, by emailing us at or calling us at 1-800-384-0012. Please be aware that, if you do not allow us to collect personal information from you, we may not be able to deliver certain products and services to you.

7. Data Security and Integrity

We want you to feel confident about using Maple Leaf Tours and we are committed to protecting the information we collect. The security, integrity and confidentiality of your information are extremely important to us. From time to time, we review our security procedures to consider appropriate new technology and methods. Please be aware though that, despite our best efforts, no security measures are perfect or impenetrable.

Our website is a “digitcert Secure Website”. All sensitive information, such as credit card information, is transmitted using the latest SSL (secure socket layer) technology, which ensures that any communication between your computer and Maple Leaf Tours is unreadable by anyone else. Your details are communicated in a secure encrypted format. However, no data transmission over the Internet can be guaranteed to be totally secure. While we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.

8. Personal Information Protection and Electronic Documents Act (PIPEDA)

Maple Leaf Tours complies with PIPEDA or any Provincial legislation deemed substantially similar. As such, Maple Leaf Tours only collects personal information as agreed to through an individual’s express consent and for the purposes indicated. For full details on PIPEDA click here:

9. Changes to Our Privacy Policy

From time to time, we may change this privacy policy to accommodate new technologies, industry practices, regulatory requirements, or for other purposes. We will provide notice to you on our site if these changes are material and, where required by applicable law, we will obtain your consent. Maple Leaf Tours will post any updates to this policy on our website. All update(s) will be effective immediately on posting.

Any questions or concerns regarding the use or disclosure of personal information should be directed to Maple Leaf Tours at the address given below. Maple Leaf Tours will investigate and attempt to resolve complaints and disputes regarding use and disclosure of personal information in accordance with the principles contained in this policy.

Maple Leaf Tours Address:

Maple Leaf Tours

2937 Princess Street

Kingston, ON

K7P 0K3

Copyright Policy:

The content on this website, including but not limited to text, images, graphics, logos, and other material, is protected by intellectual property rights and is the property of Maple Leaf Tours. Unauthorized use of any content from this website is strictly prohibited and may infringe on our intellectual property rights.

If you would like to use any of our content for non-commercial purposes, you must obtain written consent from Maple Leaf Tours. For commercial use, please contact us for licensing options.